Effective Date: [1st Jun’24]
At Digital Innovate, we strive to deliver high-quality IT technology services that meet and exceed our clients’ expectations. To ensure clarity and satisfaction, we have established the following Revision and Refund Policy.
1. Revision Policy
1.1 Scope of Revisions
We understand that revisions may be necessary to ensure the final deliverables meet your requirements. We offer revisions under the following conditions:
- Revisions must be requested within 2 days of the delivery of the initial project.
- The scope of revisions is limited to the original project requirements. Any changes or additions that fall outside the original project scope will be treated as additional work and may incur additional charges.
1.2 Revision Process
- Requesting Revisions: To request a revision, please contact your project manager or email contact @digitalinnovate.online with detailed feedback on the changes needed.
- Revision Turnaround Time: We aim to complete revisions within 2 business days. However, the time required may vary based on the complexity and extent of the requested changes.
1.3 Limits on Revisions
- We provide up to 3 rounds of revisions per project at no additional cost. Additional rounds of revisions may be subject to extra charges.
- We reserve the right to deny revision requests that are unreasonable or fall outside the agreed-upon scope of work.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds are considered under the following circumstances:
- If the project has not yet commenced, and a written request for cancellation is made within 2 days of payment.
- If we are unable to complete the project as per the agreed-upon terms due to our own limitations or constraints.
2.2 Refund Process
- Requesting a Refund: To request a refund, please contact us at [contact@digitalinnovate.online] with your project details and the reason for the refund request.
- Refund Evaluation: We will evaluate your request based on the project’s progress and the reasons provided. Refunds will be processed on a case-by-case basis.
2.3 Refund Terms
- Full Refund: A full refund may be granted if the project has not yet started and the cancellation request is made within 2 days of payment.
- Partial Refund: A partial refund may be granted based on the amount of work completed. If significant progress has been made, the refund amount will be prorated according to the completed milestones.
- No Refund: No refund will be provided if the project has been completed and delivered, or if the cancellation request is made after the specified period.
3. General Terms
3.1 Communication
All revision and refund requests must be submitted in writing via email to ensure proper documentation and tracking.
3.2 Dispute Resolution
In the event of a dispute regarding a revision or refund, we encourage open communication to reach a mutually agreeable solution. If a resolution cannot be reached, the matter may be escalated to arbitration or mediation as per our company’s dispute resolution policy.
3.3 Changes to Policy
We reserve the right to modify this Revision and Refund Policy at any time. Any changes will be communicated to our clients and will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns regarding our Revision and Refund Policy, please contact us at:
contact@digitalinnovate.online
